Shipping and Return Policy
NOTE: All disputes raised have to be attached with the necessary images.
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All disputes related to “damage/different product received” have to be submitted to Urban Plant within 48 hours of the order being received.
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Exchange requests have to be mailed to Urban Plant within 21 days of the order being received. Beyond that, no request will be processed.
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If the item received is “different (color or size)”, in this case, we will refund/ replace it according to stock availability.
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If the item received is “damaged or defective”, you need to share clear pictures of the order received with the Invoice of the order.
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In case of “missing parts or product delivered”, we will resend the missing quantity or parts. Once the request is raised.
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We do not accept returns/refunds of the order which is delivered to you in good condition.
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Please note that in case of return, wrap the product in the original packaging to avoid in-route damage.
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In case the customer doesn't accept the order, we will deduct shipping charges for the prepaid order.
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The exchange order has to be in original packaging and unused.
For any other query, write us to care@urbanplant.in or call 08069630390 between Monday - Saturday; 10 am - 6 pm.