Career

1. Customer Relationship Manager (Female)
Location: Lucknow
Employment type: Fulltime
Salary: Negotiable
Remote Work: No

Developing and implementing strategies to improve customer satisfaction and retention.
Building and maintaining strong relationships with customers through regular communication and engagement.
Responding promptly to customer inquiries and complaints and resolving issues in a timely and effective manner.
Collaborating with the sales and marketing teams to identify opportunities for upselling and cross-selling our products and services.
Conducting customer surveys and analyzing feedback to identify areas for improvement.
Providing customer feedback to the product development team to inform future product updates and enhancements.
Managing customer databases and ensuring accurate and up-to-date customer information is maintained.
Creating and implementing customer service policies and procedures to ensure consistent service delivery.
Training and coaching customer service representatives to ensure they have the skills and knowledge to provide exceptional service to customers.
Monitoring customer service metrics and generating reports to track performance and identify areas for improvement.

Email your resume to satish@urbanplant.in to apply for the job.

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2. E-commerce Catalog Specialist
Location: Lucknow
Employment type: Fulltime
Salary: Negotiable
Remote Work: No

Creating and managing product listings on various e-commerce platforms, ensuring all product information is accurate, complete, and up-to-date.
Managing product data and ensuring consistency across all platforms.
Optimizing product listings for better visibility and searchability.
Conducting regular audits of product listings and ensuring any errors or discrepancies are resolved promptly.
Collaborating with the sales and marketing teams to ensure products are promoted effectively.
Keeping up-to-date with the latest e-commerce trends and ensuring that our product listings are in line with best practices.
Managing product images and ensuring they are of high quality.
Generating reports and analyzing data to identify opportunities for improvement.
Working with third-party vendors to obtain and upload product information as needed.
Developing and maintaining relationships with key e-commerce platform representatives.

Email your resume to satish@urbanplant.in to apply for the job.