Career
Current Opening (s)
1. Customer Relationship Manager (Female)Location: Lucknow
Employment type: Fulltime
Salary: Negotiable
Remote Work: No
Responsibilities
- Developing and implementing strategies to improve customer satisfaction and retention.
- Building and maintaining strong relationships with customers through regular communication and engagement.
- Responding promptly to customer inquiries and complaints and resolving issues in a timely and effective manner.
- Collaborating with the sales and marketing teams to identify opportunities for upselling and cross-selling our products and services.
- Conducting customer surveys and analyzing feedback to identify areas for improvement.
- Providing customer feedback to the product development team to inform future product updates and enhancements.
- Managing customer databases and ensuring accurate and up-to-date customer information is maintained.
- Creating and implementing customer service policies and procedures to ensure consistent service delivery.
- Training and coaching customer service representatives to ensure they have the skills and knowledge to provide exceptional service to customers.
- Monitoring customer service metrics and generating reports to track performance and identify areas for improvement.
Email your resume to satish@urbanplant.in to apply for the job.
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2. E-commerce Catalog SpecialistLocation: Lucknow
Employment type: Fulltime
Salary: Negotiable
Remote Work: No
Responsibilities
- Creating and managing product listings on various e-commerce platforms, ensuring all product information is accurate, complete, and up-to-date.
- Managing product data and ensuring consistency across all platforms.
- Optimizing product listings for better visibility and searchability.
- Conducting regular audits of product listings and ensuring any errors or discrepancies are resolved promptly.
- Collaborating with the sales and marketing teams to ensure products are promoted effectively.
- Keeping up-to-date with the latest e-commerce trends and ensuring that our product listings are in line with best practices.
- Managing product images and ensuring they are of high quality.
- Generating reports and analyzing data to identify opportunities for improvement.
- Working with third-party vendors to obtain and upload product information as needed.
- Developing and maintaining relationships with key e-commerce platform representatives.
Email your resume to satish@urbanplant.in to apply for the job.