Current Opening (s)
1. Customer Relationship Manager (Female) Location: Lucknow
Employment type: Fulltime
Salary: Negotiable
Remote Work: No
Responsibilities
- Developing and implementing strategies to improve customer satisfaction and retention.
- Building and maintaining strong relationships with customers through regular communication and engagement.
- Responding promptly to customer inquiries and complaints and resolving issues in a timely and effective manner.
- Collaborating with the sales and marketing teams to identify opportunities for upselling and cross-selling our products and services.
- Conducting customer surveys and analyzing feedback to identify areas for improvement.
- Providing customer feedback to the product development team to inform future product updates and enhancements.
- Managing customer databases and ensuring accurate and up-to-date customer information is maintained.
- Creating and implementing customer service policies and procedures to ensure consistent service delivery.
- Training and coaching customer service representatives to ensure they have the skills and knowledge to provide exceptional service to customers.
- Monitoring customer service metrics and generating reports to track performance and identify areas for improvement.
Email your resume to satish@urbanplant.in to apply for the job.
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2. Social Media Manager
Location: Lucknow
Employment type: Fulltime
Salary: Negotiable
Remote Work: No
Position Overview:
We are seeking a talented and experienced Social Media Manager to join our team in Lucknow. As a Social Media Manager, you will be responsible for developing and implementing effective social media strategies to enhance our online presence, engage our target audience, and drive brand awareness. If you have a passion for social media, excellent communication skills, and a creative mindset, we encourage you to apply.
Responsibilities:
- Develop and execute comprehensive social media strategies to increase brand visibility, engagement, and reach across various social media platforms.
- Create, curate, and manage engaging content for social media channels, including written posts, images, videos, and infographics.
- Monitor social media trends, insights, and best practices to stay updated with the latest developments in the industry.
- Engage with the online community, respond to comments and messages promptly, and maintain a positive brand image.
- Collaborate with cross-functional teams, including marketing, design, and content, to ensure consistent brand messaging and effective campaigns.
- Utilize social media management tools to schedule posts, track performance, and analyze metrics to optimize content and strategies.
- Monitor and analyze social media analytics to assess the effectiveness of campaigns and make data-driven recommendations for improvement.
- Stay informed about industry trends, competitors, and emerging social media platforms to identify new opportunities for growth.
- Stay up-to-date with emerging social media trends, tools, and platforms, and provide recommendations for their integration into the company's social media strategy.
Requirements:
- Minimum 1 year of proven work experience as a Social Media Manager or similar role.
- In-depth understanding of social media platforms, trends, and best practices.
- Strong written and verbal communication skills with excellent copywriting and editing abilities.
- Proficient in using social media management tools and analytics platforms.
- Creative mindset with the ability to generate innovative ideas for engaging social media content.
- Strong analytical skills to measure and report on the performance of social media campaigns.
- Knowledge of SEO, keyword research, and content marketing strategies.
- Ability to work effectively in a fast-paced environment, prioritize tasks, and meet deadlines.
- Strong organizational and multitasking skills.
- A degree in marketing, communication, or a related field is preferred but not required.
Email your resume to satish@urbanplant.in to apply for the job.
