Refund Policy

Received a damaged or incorrect product?

No worries — just notify us within 14 days of delivery and share clear photos of the issue. We’ll promptly arrange a replacement or a full refund, whichever you prefer.

- Replacements are dispatched within 2–3 business days of claim approval and typically delivered within 4–7 business days depending on your location.
- Refunds are processed within 5–7 business days after approval. The credit will reflect in your original payment method based on your bank or payment provider’s processing time.

Your satisfaction is our top priority.

Need assistance?

📧 Email: care@urbanplant.in
📞 Call: 08069630390 (Monday to Saturday, 10 AM – 6 PM)